If your Migrant Domestic Worker (MDW) Work Permit card is lost, stolen, or damaged, you must apply for a replacement card through the Ministry of Manpower (MOM). This ensures your domestic worker remains compliant with Singapore’s employment regulations.
This guide explains when you need to replace a card, how to apply, and what to do after replacement approval.
When You Need to Replace an MDW Work Permit Card
You must apply for a replacement card if the Work Permit card is:
- Lost
- Stolen
- Damaged or unreadable
Employers are required to act promptly, as the MDW must always be able to prove valid work authorization.
Replacement should generally be done within 1 week of discovering the issue.
Who Can Apply for a Replacement Card?
The replacement application can be submitted by:
- The employer
- A licensed employment agency
- An authorised representative (if applicable)
Applications are submitted online via MOM’s FDW eService system.
Step-by-Step: How to Replace an MDW Work Permit Card
Step 1: Report Loss or Damage (If Applicable)
If the card is:
- Stolen → A police report must be filed
- Lost overseas → MOM must be informed immediately
In some cases, MOM may issue a letter to support the MDW’s return to Singapore.
Step 2: Submit Replacement Application Online
Employers must log in to MOM’s FDW eService or WP Online system.
You will need to:
- Select the MDW’s record
- Indicate reason for replacement (lost, stolen, or damaged)
- Upload required declarations (if applicable)
- Submit payment for replacement fee
The application is typically processed quickly once submitted.
Step 3: Pay Replacement Fees
Replacement fees depend on the situation:
- Lower fee for damaged cards
- Higher fee for lost or stolen cards
- Increased fees may apply for repeated replacements
Fees are non-refundable once the application is submitted.
Step 4: Wait for Approval and Collection Instructions
After approval, MOM will issue:
- A replacement approval letter
- Instructions for card collection
The new card is usually ready within a few working days after approval.
Step 5: Collect the Replacement Card
The card must be collected at MOM Services Centre (Hall C).
The MDW or authorised person must bring:
- Original passport
- Replacement approval letter
- Old card (if damaged)
- Police report (if stolen)
- Completed declaration form (if required)
Important Employer Responsibilities
Employers must ensure:
- The MDW uses a valid Work Permit card or digital pass at all times
- Lost or stolen cards are reported immediately
- Replacement applications are submitted without delay
- Proper documentation is retained
Failure to comply may lead to administrative penalties or delays in Work Permit services.
Using Digital Work Pass (Recommended)
MOM encourages employers and MDWs to use the SGWorkPass digital work pass, which reduces reliance on physical cards.
Benefits include:
- Instant access to work pass details
- Reduced risk of loss or damage
- Easier verification by authorities
- Free and available via mobile app
Employers should help MDWs set up digital access whenever possible.
Common Mistakes Employers Make
Many replacement delays occur due to:
- Not filing a police report for stolen cards
- Delayed reporting to MOM
- Incorrect selection of replacement reason
- Missing supporting documents
- Not using digital pass as backup
At GMC, we help employers avoid these errors and ensure smooth replacement processing.
What Happens After Replacement?
Once the replacement card is issued:
- The old card becomes invalid
- The MDW continues employment as normal
- Employers should safely dispose of damaged cards (cut into half if required)
- Records should be updated for compliance purposes
Learn more:
Related guides:
- Work Permit Application Guide
- Work Permit Renewal Guide
- Cancel Work Permit Guide
- Employer Responsibilities Guide
Frequently Asked Questions
How long does it take to replace a Work Permit card?
Most replacement applications are processed within a few working days after approval.
What should I do if the card is lost overseas?
You must inform MOM immediately. MOM may issue a letter to facilitate the MDW’s return to Singapore.
Can the MDW continue working without the card?
Yes, if a digital work pass is available, or a temporary document is issued while waiting for replacement.
Do I need a police report?
Yes, if the card is stolen, a police report is required.
About Grace Management & Consultancy Services (GMC)
Grace Management & Consultancy Services Pte Ltd (GMC) is a Singapore-based training and consultancy organisation supporting employers through employment-related education and compliance programmes, including the Employers’ Orientation Programme (EOP).
We help employers manage MDW Work Permit processes from application to cancellation and replacement.
Learn more:
Source
This article is based on publicly available guidance from the Singapore Ministry of Manpower (MOM). Employers should refer to MOM for the latest official requirements and updates.